Support
Post-deployment support and system maintenance
What's Included
Every project comes with 3 months of included support: monitoring, bug fixes, model accuracy tracking, and infrastructure health checks. We set up automated alerts for anomalies — performance degradation, hardware failures, integration errors. Your team gets direct access to our engineers via Telegram for quick questions and issue resolution.
Extended Support Plans
After the included period, we offer month-to-month support contracts. Standard plan: business-hours support, 8-hour response time, monthly system health reports. Premium plan: 24/7 monitoring, 2-hour response time, proactive model retraining, and quarterly system optimization reviews. No long-term commitments — cancel anytime.
Contact Support
Active support clients reach us at support@happ.tools or via dedicated Telegram channel. Critical issues are flagged automatically by our monitoring systems and escalated immediately. For non-urgent matters, we respond within one business day. All support interactions are logged and tracked for transparency.